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Last updated: 24 October 2024
Welcome to Ventrickle!
Ventrickle Pte. Ltd. (“Ventrickle,” “We,” or “Us”) takes the privacy of your information seriously and recognizes the importance of protecting your privacy (“Personal Data”). This Privacy Policy (“Privacy Policy” or “Policy”) outlines the collection, storage, and usage of your Personal Data when you browse the Ventrickle website (the “Website”) [https://ventrickle.com/], use the Ventrickle App (“App”), or otherwise provide your Personal Data to us. We fully comply with the provisions of the governing law in Singapore and Singapore’s Personal Data Protection Act 2012 (“PDPA”) and its subsidiary legislations and regulations as amended from time to time.
Pursuant to the PDPA, “Personal Data” means any data, whether true or not, which is (a) about an individual who can be identified (i) from that data; or (ii) from that data and other information to which we have or are likely to have access and would include data in our records as may be updated from time to time, or (b) defined as “personal data” or “personal information” under any applicable data protection laws.
Ventrickle acts as a “data controller” or “business” for the Personal Data we process. This means we decide how and why your Personal Data is collected and used.
This Privacy Policy also explains what we do with your Personal Data, how we take all reasonable steps to protect it from misuse, and what rights you may have under applicable data protection and privacy laws.
By visiting this Website, you agree to be bound by the terms of this Policy. By providing your Personal Data to us, you consent to us processing it in accordance with this Policy and confirm that all Personal Data provided is accurate, complete, and up-to-date. You will promptly update us in the event of any change to your Personal Data.
You are encouraged to read this Privacy Policy carefully.
1.1. What This Privacy Notice Covers
This Privacy Policy covers your various interactions with Ventrickle, such as:
1.2 What This Privacy Notice Does Not Cover
This Privacy Policy does not apply to:
2. What data do we collect?
2.1. Personal Information You Disclose to Us
We collect personal data when you register, interact with our services, or contact us. The type of personal information collected depends on your interactions and the services you use. This data helps us provide relevant products and services. Such data may include but not be limited to:
2.2. Information Automatically Collected
Some information, like your IP address or device characteristics, is collected automatically when you visit our services. This data does not reveal your specific identity but helps us maintain security and analyze usage.
2.3. Information Collected from Other Sources
We may gather data from public databases, marketing partners, social media platforms, and other third-party sources to enhance our services.
We process your information to provide, improve, and manage our services, communicate with you, prevent fraud, and comply with legal requirements. Below are the key reasons for processing your Personal Data:
If we use legitimate interests as a reason for processing your Personal Data, you can request further details at any time. When processing is based on consent, you have the right to withdraw that consent without affecting prior processing.
However, in cases where we rely on legal obligations, legitimate interests, or business operations, we may continue processing your data in compliance with these rules.
4. When Do We Collect Information from You?
We collect your personal data in various ways, including when:
We may also collect your personal data in circumstances where such collection does not require consent under the Personal Data Protection Act (PDPA).
We may need to share your personal information in the following situations:
We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.
We will retain your personal information only as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (e.g., for tax, accounting, or other legal requirements).
When we no longer have a legitimate business need to process your personal information, we will either delete or anonymize such information. If deletion is not possible (e.g., because your personal information is stored in backup archives), we will securely store it and isolate it from further processing until deletion is possible.
We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite these safeguards, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. Thus, we cannot guarantee that hackers, cybercriminals, or unauthorized third parties will not be able to defeat our security measures and improperly collect, access, steal, or modify your information. You should only access the services in a secure environment.
We do not knowingly collect data from or market to children under 18 years of age.
By using the services, you represent that you are at least 18 or the parent/guardian of a minor using the services. If we learn that we have collected personal information from users under the age of 18, we will deactivate the account and promptly delete such data. If you become aware of any data collected from children under 18, please contact us at info@ventrickle.com.
We are committed to keeping your personal data safe. We have implemented technical, administrative, and physical measures to help protect your data from unauthorised processing, including unauthorised access, exfiltration, theft, disclosure, alteration, or destruction. Some of these measures include encryption, access control measures, and dedicated teams managing privacy. However, it is important to note that full security cannot be guaranteed if you continue using deprecated app versions. We recommend keeping your app up to date to ensure the best protection.
Cookies are small files stored on your device when you access our website. They store and track information about your use of our website. Cookies may be persistent (staying on your device for some time) or stored only during an individual session. While cookies can track your entry and page visits, they cannot read data from your hard disk.
We use cookies to:
Some limited information is personally identifiable to manage and customize your experience, analyze trends, improve our site, and deliver tailored content.
Third-party cookies may be set by external providers, such as advertising agencies, and are subject to their privacy policies. You may reject third-party cookies through browser settings, though this may impact your website experience.
You have the right to be informed about how we handle your personal data, including how we collect, use, and share it, and how long we retain it.
You may request to access or correct your personal data by submitting a written request. Requests are subject to applicable law, and we may charge a reasonable fee for processing your request. We may also update or correct your data and send it to relevant organizations if necessary.
You may request the deletion of your personal data. We will consider your request, but in some cases, deletion may not be possible for technical or legal reasons. If we cannot delete your data, we will inform you and may limit its use instead.
You can withdraw your consent to receive marketing communications at any time.
To exercise any of your privacy rights, please submit a request by contacting us at info@ventrickle.com or through our support team in the app.
We may update this policy to reflect changes in industry trends or legal requirements. By continuing to use our website and services after any policy amendments, you agree to the terms of the updated policy.
Our website may contain links to third-party websites. We have no control over and are not responsible for the content, privacy practices, or loss or damage arising from your use of these websites. Please refer to their privacy statements for more information.
This policy and your use of the website shall be governed by the laws of the Republic of Singapore.
For any questions or concerns about your personal data or this policy, please contact us at info@ventrickle.com. Emails should clearly state the nature of the query to ensure prompt handling.
Effective Date: These Terms of Service (“Terms”) are effective as of October 24, 2024.
By using the Ventrickle mobile application (the “App”), you agree to the latest version of these Terms, which may be updated periodically.
Welcome to Ventrickle!
These Terms govern your use of the Ventrickle App and related services provided by Ventrickle Pte. Ltd. (“Ventrickle,” “we,” “us,” or “our”), a company registered in Singapore at 5 Pereira Road, 0402 Asiawide Industrial Building, Singapore 368025.
These Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“You”) and Ventrickle Pte. Ltd., concerning your access to and use of the services. By accessing or using Ventrickle’s platform, you have read, understood, accepted and agreed to be bound by the following Terms.
If you do not agree with any part of the Terms, you must stop using the App immediately.
Ventrickle reserves the right to amend or modify these Terms at any time, and your continued use of the App after any changes are posted constitutes your acceptance of those changes. We encourage you to review these Terms regularly.
By creating an account or using the App, you confirm that you are at least 18 years old (or the age of majority in your jurisdiction), read and acknowledge these Terms, and are capable of entering into a legally binding agreement. If you are under 18, you may only use the App with the consent and supervision of a parent or legal guardian.
Ventrickle grants you personal, revocable, non-transferable, non-sublicensable, limited, and non-exclusive rights to access and use the App. All rights not explicitly granted under these Terms are reserved by Ventrickle.
You may use the App only as long as you comply with these Terms.
Ventrickle offers personalised nutrition and fitness tracking services (“Services”), including and not limited to AI tools and calorie tracking. These Services are available through both free and premium subscription plans, with varying features depending on the version of the App. All content provided is for personal, non-commercial use, and must not be used for illegal purposes or in violation of Ventrickle’s rights or third-party rights.
The Services and content are not intended for use in any jurisdiction or country where such use would be contrary to local laws. If you choose to access the App from outside of your home jurisdiction, you are responsible for compliance with local laws.
To access certain features, you may be required to create an account. You agree to provide accurate, current, and complete information and to keep this information updated.
By using the App, you represent that:
1. All registration information is true and accurate.
2. You will maintain the accuracy of the information.
3. You have the legal capacity to comply with these Terms.
4. You are not a minor in your jurisdiction.
5. You will not use automated or non-human means to access the Services.
6. You will not use the Services for illegal purposes.
7. Your use of the Services complies with applicable laws and regulations.
If your account information is found to be untrue, inaccurate, or incomplete, Ventrickle reserves the right to suspend or terminate your account, and refuse any and all current or future use of the Services (or any portion thereof).
Ventrickle may, in its sole and absolute discretion and for any reason whatsoever, require you to change your username and password at any time.
You are responsible for safeguarding your account credentials. When your username and password have been used in order to gain access to the App, Ventrickle shall be entitled to assume that such use and all related communications emanate from you. Ventrickle will not be liable for any loss resulting from unauthorised use of your identification.
Notify us immediately of any unauthorised access or security breaches.
Ventrickle offers both free and paid subscriptions. Access to premium features requires payment, and subscriptions may be billed monthly or annually through your app provider.
You agree to provide accurate payment information and authorise us to charge your chosen payment method for the subscription fees. Subscriptions are subject to the terms and conditions of the platform from which you originally downloaded the application (the “App Provider”), such as Google or Apple.
We may adjust subscription fees and will notify you of any changes. Price adjustments will apply only to future billing cycles and will not affect any fees paid or subscriptions that have already been purchased.
We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.
Subscriptions automatically renew unless cancelled in accordance with the cancellation policy outlined in section 5.5..
You consent to recurring charges until you cancel the subscription.
The length of your billing cycle will depend on the type of subscription plan you choose when you subscribed to the Services.
Users may cancel their subscription through the App Provider anytime and their subscription will remain active until the end of the current billing cycle.
Fees are non-refundable and no refunds will be issued.
We offer a 7-day premium free trial for new users, which automatically converts to a non-paid subscription at the end of the stipulated date. If a premium subscription was made, the account will be charged according to the user’s chosen subscription at the end of the free trial.
Refunds for any purchases made through the App will be subject to the policies of the respective app provider, and Ventrickle does not offer any refunds under any circumstances.
By using the Ventrickle App, you agree to comply with all applicable laws and regulations. You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavours except those that are specifically endorsed or approved by us.
You shall download the App from authorised distribution platforms only, namely Ventrickle’s App Provider, and you shall not obtain it from any other source. You shall use the App on legitimate, authorised devices only. For security reasons, the Licensor reserves the right to terminate your usage of the App if you have obtained it from an unauthorised source or if you use it on an unauthorised or illegitimate device.
You further agree that you will not:
– Use the App for illegal or fraudulent purposes.
– Share harmful, offensive, or inappropriate content.
– Access or tamper with restricted areas or systems.
– Disrupt the App’s functionality.
– Reverse engineer or decompile the App’s software.
– Collect personal data without consent.
– Trick, defraud, or mislead others.
– Upload viruses, spam, or harmful materials.
– Impersonate others or misuse usernames.
– Engage in automated use of the system (e.g., bots or data mining).
– Harass, threaten, or harm others.
– Compete with the App or use it for unauthorised commercial purposes.
– Treat suggestions and content from Ventrickle as medical advise or a substitute of professional healthcare in accordance to 7..
Ventrickle provides personalised nutrition and fitness recommendations; however, we are not a licensed medical provider or nutritionist. The App’s content is for informational purposes only and is not intended as a substitute for professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare provider before making any changes to your diet or fitness routine.
Weight loss, muscle gain and health outcomes can differ for each individual. For professional guidance, always consult with a healthcare provider. The information on Ventrickle’s platform may not always reflect the most recent research or medical guidelines and is not guaranteed to be uptodate. Ventrickle is not required to revise content to reflect new health standards or research findings.
By using the App, you acknowledge that any reliance on the information provided by Ventrickle is at your own risk.
All content on the Ventrickle App, including and without limitation, such as text, graphics, logos, photos, designs, audio, video, trademarks, software, source code, trade secrets, methods of operation, databases, and functionality are the property of Ventrickle and is protected by intellectual property laws.
You are granted a limited, non-exclusive, non-transferable licence to use the App for personal purposes only. You agree not to copy, modify, distribute, or create derivative works based on the App without express written consent.
You also agree not to use or register trademarks, trade names, or logos similar to those used by Ventrickle, and to respect Ventrickle’s rights to its intellectual property at all times.
These Terms will become binding on you from the date on which you commence any use of the App. These Terms and your rights to use the App shall terminate upon Ventrickle terminating your use of the App and/or these Terms.
We reserve the right to terminate or suspend your account and access to the App at our sole and absolute discretion, without notice, for any reason, and without any liability on Ventrickle. This includes but is not limited to breach of these Terms. Upon termination, all rights granted to you under these Terms will immediately cease.
If you uninstall or delete the App, you will no longer be able to access the App’s functionality, and you will not be entitled to any refund for any amount paid for a subscription.
You use the Service at your own risk. The Service is provided “as is,” without any warranties, and we do not warrant that the Service and its availability will be uninterrupted or error-free. We do not assume any responsibility for errors or omissions in the information, software, or other documents, including User Material, which are referenced by or linked to. References or links to third-party websites are provided “as is” without warranty of any kind, either express or implied.
To the maximum extent permitted by applicable law, Ventrickle and its directors, employees, and licensors will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from Third Party Providers, your use of or inability to use the App. This includes, but is not limited to, damages for loss of profits, data, goodwill, or other intangible losses.
You agree that if incorrect data is captured using the App, or if data is captured incorrectly, the results generated by the App will be incorrect. Ventrickle shall not be responsible for any incorrect data captured or data captured incorrectly using the App.
In no event shall Ventrickle’s total liability to you for all claims exceed the amount you paid to Ventrickle in the twelve (12) months preceding the claim.
You acknowledge and agree Ventrickle service may depend upon, interact with or enable access to the information, other content, services or websites of third parties including and not limiting to Cloud providers and App developers (each, a “Third Party Service”); and that we shall not be responsible or liable to You for any act, omission or failure of any Third Party Service.
The Third Party Service, which may in each case be accompanied by separate terms of use. Use of each Third Party Service may require that You accept additional terms of use. You must comply with the applicable terms of use when using the Third Party Service and Ventrickle..
You agree to indemnify, defend, and hold harmless, Ventrickle, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, or expenses, including reasonable attorneys’ fees, arising out of or in any way connected to:
– Your use of the App;
– Violation of these Terms;
– Any illegal activity suffered by you in relation to the App;
– Your use or inability to use the App.
You further indemnify Ventrickle against any and all liability, loss, damage, penalty, cost, or claim of any nature whatsoever suffered by you or any third party in relation to the App, your use of the App, or your inability to use the App.
These Terms and any disputes arising from your use of the App will be governed by and construed in accordance with the laws of Singapore, without regard to its conflict of laws principles. You agree to submit to the exclusive jurisdiction of the courts of Singapore for the resolution of any disputes.
Visiting the Services, sending us emails, and interacting with AI features constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Services, satisfy any legal requirement that such communication be in writing.
You hereby agree to the use of electronic signatures, contracts, orders, and other records, and to electronic delivery of notices, policies, and records of transactions initiated or completed by us or via the Services. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction that require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.
We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.
We care about data privacy and security, by using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms.
We allow advertisers to display their advertisements and other information in certain areas of the Services, such as sidebar advertisements or banner advertisements.
When using our AI Chat or AI Camera Services, you must carefully review this section, along with the “Prohibited Activities” section, to understand:
– (a) the rights you grant us, and
– (b) your obligations when posting or uploading any content.
By submitting any questions, comments, suggestions, ideas, feedback, images, videos, or other information related to the Services (“Submissions”), you agree to assign all intellectual property rights to us. We will own your Submissions and may use, modify, and distribute them for any lawful purpose, commercial or otherwise, without acknowledging or compensating you.
You further agree that:
– Compliance with Prohibited Activities: You have read and agree to abide by the “Prohibited Activities” section and will not post or upload any content that is illegal, harmful, abusive, harassing, defamatory, obscene, discriminatory, sexually explicit, deceitful, or otherwise inappropriate.
– Rights to Content: You warrant that your Submissions and/or Contributions are either original to you or that you have obtained all necessary permissions and licences to post them. You further warrant that you have the authority to grant us the rights mentioned above.
– No Confidential Information: You confirm that your Submissions and/or Contributions do not contain any confidential or proprietary information.
This section applies to all content generated or submitted through our AI Chat and AI Camera features, including any photos, videos, text, or other media.
Artificial intelligence and machine learning are rapidly evolving fields of study. We are constantly working to improve our Services to make them more accurate, reliable, safe, and beneficial. Given the probabilistic nature of machine learning, use of our Services may, in some situations, result in output that does not accurately reflect real people, places, or facts.
When you use our Services, you understand and agree:
– Output may not always be accurate.
– You should not rely on output from our Services as a sole source of truth or factual information or as a substitute for professional advice.
– You must evaluate output for accuracy and appropriateness for your use case, including using human review as appropriate, before using or sharing output from the Services.
– You must not use any output relating to a person for any purpose that could have a legal or material impact on that person, such as making credit, educational, employment, housing, insurance, legal, medical, or other important decisions about them.
– Our Services may provide incomplete, incorrect, or offensive output that does not represent the Company’s views. If the output references any third-party products or services, it doesn’t mean the third party endorses or is affiliated with the Company.
If you have any questions or concerns about these Terms, please contact us at:
Ventrickle Pte Ltd
Info@ventrickle.com